You can contact Bike Events at:
Bike Events Ltd
PO Box 3225
Fax: +44 (0) 11 79 25 27 26
Here are answers to our five most commonly asked questions:
Can I change my start time?
The start times are there just to avoid congestion – you do not need to inform us if you wish to change your start time.
Can I register on the day of the ride?
Yes, however, the entry fee will be slightly higher on the day. Please arrive 20 minutes before you hope to start cycling to allow you time to register. Card payment accepted. NB WE DO NOT TAKE CHEQUES ON THE DAY.
Can I raise sponsorship for a charity other than that associated with the ride?
Most of our rides have a single charity sponsor and while there is no minimum sponsorship amount set we encourage all riders to raise sponsorship for them. Where riders wish to raise sponsorship for an alternative charity, you should donate a minimum of 20% of the total raised to the official charity, as without their support the ride would not be held. You can also sign up for one of our 'Open Events' - a ride with no single sponsor - and raise sponsorship for the charity of your choice. This year we have two remaining Open Events: the London to Windsor ride on 4th September and the Essex County ride on 11th September (see main website for details). Please contact the charity of your choice for sponsorship information. IN ALL CASES, SPONSORSHIP RAISED SHOULD BE RETURNED TO THE INDIVIDUAL CHARITY AND NOT TO BIKE EVENTS.
Can I get a refund on my entry fee / transport ticket?
Entry fees are refunded ONLY in the event of illness (minus a 25% administration fee). In this event, please return your registration pack with a covering letter. Alternatively, find someone to replace you but make sure you supply Bike Events with their details. Refunds are NOT available after a ride has taken place. Transport tickets are NON-REFUNDABLE.
Can I download a GPX file for my ride?
Yes, login to My Bike Events using your e-mail address and password. Any GPX downloads will be available under Route downloads.
Please check our FAQ page before contacting us as your question is very likely answered there.
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